What is meant by the term e-government?
involves government agencies delivering better programs
and services online, more efficiently, through the use
of new information and communications technologies.
E-government also harnesses the use of these
technologies to improve government administration as
well as enabling more effective engagement with the
Automating and Improving
Processes for Government Agencies and the constituents
Benefits of e-Government
The benefits of e-government
are many, and include:
can have one-stop access to all the services they
need in daily life.
to non-electronic means, this one-stop access is
more convenient (24-7) and more efficient through
E-government improves the choice that people have to
access government services by adding Internet access
to conventional means such as postal mail and
E-government gives people access to expanded
services made possible through computerization, for
example access to new tools for job search.
E-government can provide better and much more
responsive government by increasing opportunities
for citizen engagement – citizens can provide
instant feedback on government policy or the
services they use and identify areas needing
E-government can act as a powerful stimulant for
e-commerce by familiarizing the population with
online transactions and services.
Challenges of e-Government
In order for the above
benefits to accrue, e-government must first be
implemented or deployed. Here we find some obstacles and
challenges to full implementation. We list some of these
people are still computer and IT illiterate.
everyone has adequate access to the Internet. This
may be due to lack of appropriate equipment, or the
speed/bandwidth of the access may be inadequate.
widely used, e-government services requiring private
information must be reliable, secure, and protect
the privacy of the information. In short, people
must trust the service. This is the challenge we
address in this chapter.
are legal, administrative, regulatory, social, and
political hurdles that lead to a delicate mix of
stakeholders of e-government. Managing these
stakeholders is a daunting task (Accenture, 2002).
is an exciting area for applying information and
communication technologies (ICT). ICT can improve the
efficiency and effectiveness in the provision and
delivery of citizen services. A critical issue for the
e-government implementation is the interoperation
problem among heterogeneous legacy government systems.
In this aspect, the universal system interoperability
supported by the XML-based Web service technologies can
be a useful component in a holistic
A key requirement of the e-government
systems is the establishment and the implementation of
the right access policy to the government resources.
This in turn requires an appropriate mechanism to
specify the access rules. Due to the nature of Web
service and the specific requirements in the
e-government context, it proposed that a more powerful
and flexible mechanism is required to express the access
policy more effectively in a Web services e-government
today to make something happen!